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Account Security Reminders - Spoofing Calls
May 31, 2024 |

Caller ID Spoofing is when scammers change the information your phone receives in order to disguise their identity and make you believe you're speaking with a legitimate company. By posing as a financial institution, these scammers will attempt to convince you to provide sensitive personal information such as your online banking login credentials, account number, credit or debit card number, social security number, or PINs. Additionally, there have been increasing reports of these scammers attempting to convince consumers into granting remote access to their PCs or other devices.

While Credit Union of Ohio has measures in place to protect your accounts, it is important to remain vigilant so you don't fall victim to this scam. Below are some friendly reminders of what CUO will and will not ask for, as well as what to do if you believe you've received a spoofing call or text.

If CUO contacts you, we will never ask you to provide sensitive personal or account information. We will also never ask you to grant us access to your PC or other devices.

If you call CUO, we may request personal information to verify your identity including:

  • Member Number
  • Last 4 digits of your social security number (we will never ask for the full number)
  • Your address
  • Your birthday

We will never ask for the following:

  • Your credit or debit card PIN
  • Your credit or debit card CVV
  • Your online banking login information
  • Any two-factor authentication codes
  • Remote access to your PC or other devices

What to do:

  • If you receive a text from someone claiming to be CUO asking you to tap a link, sign in, or provide personal information, delete it.
  • Do not respond to text messages claiming to be CUO; we will not contact you to verify any information via text message.
  • If you receive a phone call from a someone claiming to be CUO and doubt the legitimacy, hang up and call us by dialing 614.487.6650 or 800.443.5698. Do not provide them any personal or account information.
  • If you believe you are the victim of fraud or that someone is attempting to access your personal information, contact us immediately. Call 614.487.6650 or 800.443.5698.